Reducing Barriers to Serving Transgender Clients Experiencing Homelessness

The transgender community is disproportionately affected by homelessness. 1 in 5 transgender individuals have experienced homelessness and 20-40% of homeless youth identify as LGBTQ. Often homelessness for a transgender person is a result of family rejection, discrimination, violence, and other forms of trauma. Unfortunately, service providers that work with this population often do not have the tools to appropriately serve transgender persons. This training will provide service providers with an overview of the transgender community, information about the risk and barriers for transgender persons accessing homeless service agencies, and tangible steps to create more inclusive services to meet their needs.

TISP | Trans Inclusion Shelter Project


Pictured: Rae Obejero - Homeless Transition Specialist, Homeless Point of Entry; Dr. Alex Wagaman - Assistant Professor, VCU School of Social Work; Afton Bradley - Trans Health Services Program Manager, Fan Free Clinic; Taheara Jackson - HIV Test Counselor, Minority Health Consortium; Debra Terry - Program Coordinator, Diversity Richmond

Trans Inclusion Shelter Project is a program of Diversity Richmond, dedicated to affecting policy and practice change through homeless shelter and service systems. We are direct service providers, researchers, and policy social workers, working in LGBTQ and/or homeless service agencies and capacities, informed by the voices and experiences of trans folks who have experienced homelessness or have been unstably housed. We advocate for all persons experiencing homelessness to receive culturally competent services based in personal dignity, in congruence with individual’s gender identity(s). We work to support trans folks experiencing homelessness, along with homeless shelter service providers through policy change, training, outreach and advocacy.

For more information, please contact Debra Terry 804-622-4646 ex.23 or by email.


TISP Trans Inclusion Shelter ProjectThis guide is offered as a resource for trans individuals who are experiencing homelessness, and a referral tool for homeless service providers interested in trans and LGBT-affirming resources. It is compiled by TISP, and the listings are not endorsed by TISP or Diversity Richmond. We advise that you always follow up with these organizations directly prior to referring or seeking services.

Northern Virginia

AIDS Response Effort, Inc.

Provides housing services as well as case management, medication assistance, and support groups for HIV positive individuals.

Address: 333 West Cork Street • 7th Floor, Suite 740 • Winchester, VA 22601
Telephone: 540-536-5291 • Fax: 540-536-5190

Metro Area Gender Identity Connection (MAGIC)

Peer-facilitated social and support group for the D.C. area.Meeting

Address: Falls Church Presbyterian Church • 225 Broad Street • Falls Church, Virginia 22041

Hours of operation: 3rd Friday of each month 8pm-10pm

New Hope Housing

Provides transitional and supportive housing programs, homeless shelter, support services, and resource referrals for individuals experiencing homelessness. The shelter makes it a point to create a comfortable, welcoming, and affirming environment for transgender individuals.

Administrative Office Address: 8407-E Richmond Highway • Alexandria, VA 22309
Telephone: 703-799-2293 • Fax: 703-799-6503

NOVA Salud

A trans-friendly agency that provides case management, counseling, and support groups for individuals living with HIV. TSISTA (Transgender Sisters Informing Sisters about Topics on AIDS) is a program for Latina transgender women.

Address: 2946 Sleepy Hollow Road • Suite 3-C • Falls Church, VA 22044
Telephone: 703-789-4467

Transgender Education Association (TGEA)

Peer-facilitated social and support group for the D.C. area that meets the 1st Saturday of each month.

Meeting Address: Unitarian Universalist Church • 4444 Arlington Blvd • Arlington, VA 22204
Mailing Address: PO Box 16032 • Arlington, VA 22215

Whitman-Walker Clinic

Provides medical, mental health, resource referral, case management and legal services for the transgender community and uses a sliding scale for uninsured persons. WW Clinic hosts trans specific support groups and a trans legal assistance.

Addresses: Elizabeth Taylor Medical Center • 1701 14th St, NW • Washington, DC 20009
Telephone: 202-745-7000
Insurance/sliding scale telephone: 202-797-3524

Southwestern Virginia

Drop-In Center of the Council of Community Services

HIV prevention, testing, counseling, case management, and support groups for persons living with HIV.

Address: 356 Campbell Ave, SW • Roanoke, VA 24016
Telephone: 540-982-2437
Hours of Operation: 9am-5pm, closed 1-2pm daily

Ladies of the Blue Ridge Transgender Alliance

Provides in person/online social support for trans identified individuals, their families, and loved ones.

Email: Dolly Davis or Lisa Foster

Roanoke Diversity Center

Advocacy, resources, support groups, and social programs for LGBT individuals, including TRANSformation Roanoke, a support group for trans individuals.

Address: 806 Jamison Ave SE • Roanoke, VA 24013 (Inside Metropolitan Community Church)
Telephone: 540-491-4165

Robert Slackman, MD, Carilion Clinic

Carilion is a nonprofit healthcare organization providing medical care in Southwestern Virginia. Robert Slackman provides hormone treatment to transgender patients.

Address: 101 Elm St • Roanoke, VA 24013
Telephone: 540-985-8078

Charlottesville, Harrisonburg, Staunton

PFLAG Blue Ridge

Provides social support groups for parents and families of LGBT persons. This chapter has an active trans resource data base. This group meets the 3rd Saturday of every month.

Mailing Address: P.O. Box 5057 • Charlottesville, VA 22905
Email: or

ROSMY Blue Ridge

Provides LGBTQ youth programming, support meetings, education, and advocacy resources. Services are available for LGBTQ youth and young adults ages 14-20 years.

Telephone: 434-987-8975
Youth Support Line: 888-644-4390, available 24/7 for support, information, & referrals
Facebook for LGBTQ YOUTH:
Facebook for FRIENDS of ROSMY:

Trans Health Alliance of Central Virginia (THACVA)

A group of medical providers, community advocates, and transgender individuals and their loved ones working together to improve the level of care for the transgender community in our region.

Mailing Address: P.O. Box 5057 • Charlottesville, VA 22905

UVA TransHealth Clinic

Provides mental health and medical care for transgender adolescents up to age 18.

Provider: Christine Burt Solorzano, MD
Address: PO Box 800386 • Charlottesville, VA 22908
Telephone: 434-924-5956

Eastern Shore


Provides prevention services, education, case management, and medical care to LGBT and HIV positive individuals.

Address: Granby Office • 3309 Granby Street • Norfolk, VA 23504 • 757-625-6992

LGBT Center of Hampton Roads

A community center for LGBT persons that offers peer support for trans identified people, individual & family counseling, and resource referrals.

Address: 247 W 25th Street • Norfolk, VA 23517
Telephone: 757-200-9198

Tidewater Women's and LGBT Primary Care

Provides reproductive health care, hormone therapy, and non-emergent primary care to LGBT persons and communities. This clinic does not accept insurance but offers affordable services to everyone.

Address: 891 Norfolk Square • Norfolk, VA 23502
Telephone: 757-461-0011


Diversity Richmond

Provides LGBT resource referral and LGBT programs, such as Services and Advocacy for Gay, Lesbian, Bisexual and Transgender Elders (SAGE) Central Virginia.

Address: 1407 Sherwood Ave • Richmond, VA 23220
Telephone: 804-622-4646

Fan Free Clinic

Fan Free Clinic provides primary medical care, hormone treatment, behavioral health, and support services for trans individuals through the Trans Health Services Program.

Address: 1010 N. Thompson Street • Richmond, VA 23230
Telephone: 804-358-6343

James River Transgender Society

JRTS is a trans feminine social support group that offers monthly meetings, mentoring, and resources. Meetings are the first Friday of every month at 7pm in the classroom at Diversity Richmond.

Address: Diversity Richmond • 1407 Sherwood Avenue • Richmond, VA 23220
Telephone: 804-404-2425

Jewish Family Services

Nonprofit organization that offers counseling, care management, elder care, and home care services.

Address: 6718 Patterson Avenue • Richmond, VA 23226
Telephone: 804-282-5644

LGBTQ Partner Abuse and Sexual Assault Helpline

A free/confidential service for LGBTQ callers looking for information or help regarding intimate partner abuse, sexual assault, and stalking.

Virginia callers: 1-866-356-6998 • Monday-Friday 8am-8pm

McGuire Veteran's LGBT support group

Telephone: 1-877-222-8387 to inquire about this group

Minority Health Consortium

Provides services to individuals at high risk for HIV infection in the Richmond and Crater Health Districts.

Hours: Monday-Friday 10am-5pm
Address: 208 East Clay Street, Suite B • Richmond, VA 23219
Telephone: 804-225-0820

Richmond Transformers

Provides peer-facilitated social support groups for anyone on the trans-masculine spectrum. This group meets on the 2nd Tuesday of each month, 7-9pm at Fan Free Clinic.

Address: Fan Free Clinic • 1010 N. Thompson Street • Richmond, VA 23230
Telephone: 804-358-6343


Provides youth programming, support meetings, education, and advocacy resources. Services are available for LGBTQ youth and young adults ages 11-20. ROSMY Youth Support Line is available 24/7 to speak with a trained operator for support, information, and referrals: 888-644-4390

Address: 2311 Westwood Avenue • Richmond, VA 23230
Telephone: 804-644-4800
Facebook for LGBTQ Youth:
Facebook for LGBTQ FRIENDS of ROSMY:

Safe Harbor

Provides a 24 hour helpline, children/youth services, community education and training, counseling, emergency shelter, court advocacy, and hospital accompaniment for anyone who experiences domestic or sexual violence.

Address: 2006 Bremo Road, #201 • Richmond, VA 23226
Telephone: 804-249-9470
Helpline: 804-612-6126 • 24 hours/day

The Gray Haven Project

Offers drop-in support, case management, crisis response, and court advocacy for survivors of human trafficking (male, female, adult, minor, domestic, foreign, and transgender survivors).

Mailing Address: P.O. Box 172 • Richmond, VA 23218
Telephone: 804-365-2529

Virginia Anti-Violence Project (VAVP)

Works to address and end violence, with a specific focus on LGBTQ communities across VA. They offer state-wide support, education, and training based on organization/client needs.

Mailing Address: P.O. Box 7445 • Richmond, VA 23221
Telephone: 804-925-8287 or 804-441-4269

Virginia Center for Inclusive Communities

Their services work to improve academic achievement, increase workplace productivity, and enhance local trust by offering workshops, retreats, and programs with schools, businesses, and communities.

Address: 5511 Staples Mill Road, Suite 202 • Richmond, VA 23228
Telephone: 804-515-7950 • Fax: 804-515-7177

Virginia Family Violence and Sexual Assault Hotline

Provides live confidential chat for survivors of sexual and/or domestic violence and their friends.

Hotline: 1-800-838-8238 • 24 hours/day, 7 days a week (v/tty)
Online Chat: • Monday-Friday 4pm-8pm
Text Chat: 804-793-9999 • Monday-Friday 4pm-8pm

Virginia Sexual Assault and Domestic Violence Action Alliance

Provides resources for individuals who have experienced sexual and/or domestic violence and their friends, information on sexual assault and intimate partner violence, and a 24 hour hotline.

Address: 5008 Monument Ave, Suite A • Richmond, VA 23230
Telephone: 804-377-0335

National Resources


A progressive organization that supports, educates, and advocates for the rights and lives of transgender individuals and significant others, friends, family, and allies. Provides resource referral for survivors of sexual, domestic, dating, or hate violence and stalking.

Mailing Address: P.O. Box 1272 • Milwaukee, WI 53201
Telephone: 414-559-2123

National Center for Transgender Equality (NCTE)

Social justice advocacy organization that provides a strong and clear voice for transgender people. Trans Legal Services Network provides legal advice, support, and resources.

Address: 1325 Massachusetts Avenue NW • Suite 700 • Washington, DC 20005
Telephone: 202-903-0112 • Fax: 202-393-2241

Sylvia Rivera Law Project

Offers programs and resources that work to guarantee that all people have the freedom to self-determine gender identity and expression.

Address: 147 West 24th Street, 5th Floor • New York, NY 10011
Telephone: 212-337-8550 • Legal Help Line: 212-337-8550 x308 • Fax: 212-337-1972

The Trevor Project

Provides crisis intervention and suicide prevention services to LGBTQ youth and young adults ages 13-24 years. Provides online resources and support center for LGBTQ individuals and allies.

Mailing Address: P.O. Box 69232 • West Hollywood, CA 90069
24/7 Trevor Lifeline: 1-866-488-7386 • 24 hours/day, 7 days/week
Trevor Text: Fridays 4-8pm • Text the word "Trevor" to 1-202-304-1200
Trevor Chat: Available online 7 days/week • 3-9pm
Telephone: West Hollywood Office • 310-271-8845 / New York Office • 212-695-8650

Trans Lifeline

Free helpline staffed by transgender individuals for transgender individuals in crisis or in need. Provides connections with appropriate resources.

Lifeline: 1-877-565-8860 • 7 days/week, check website for times